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Delivery and Shipping

General Shipping Information

Shipping is available to both local (within South Africa) and international destinations through a comprehensive door-to-door courier service. After placing and paying for an order, it will enter the “processing” stage. This processing phase typically requires 1-2 working days, excluding the printing phase, which may have a longer lead time. Customers can track their parcel throughout its journey to ensure transparency and peace of mind. Shipping charges are calculated automatically based on several factors such as item weight, dimensions, destination, and the delivery method chosen. These charges are then added to your final invoice. Delivery costs vary, so we recommend checking the specific delivery costs during the checkout process. For more information or inquiries, please reach out to us at sales@signet-licensing.co.za or via WhatsApp at 064 77 00 333. Note: Our definition of working days includes Monday to Friday, excluding weekends and public holidays.

Local Delivery Details

Local deliveries typically take 1-5 working days, excluding personalized items. We offer two courier options: express (1-3 working days) and e-Commerce rate (2-5 working days). Regional deliveries require third parties and as a result take longer to get delivered. Should you require a package urgently, please contact us to confirm the exact timing for your package and to see if we can meet your deadline. In addition, personalizing an item adds up to five working days to the delivery timeline. Local shipping is provided by two partners. The first third-party service provider is ACT Logistics (https://www.act-logistics.co.za/) who delivers to your door. The second partner is Pargo which offers a delivery pick up point. This service takes 3-5 working days to reach the nominated point. Once it reaches the branch you will be sent an SMS/email notification. Pargo holds the parcel for 8 days from the moment of notification before returning to the sender if left uncollected.

International Shipping Guidelines

The estimated delivery period for international orders is 5-7 working days, not accounting for personalized items. Like local orders, personalizing an item will add up to five working days to your delivery timeline. It is important to note that some countries may not be available for online checkout due to varying cost structures. For specific inquiries about international shipping, please contact sales@signet-licensing.co.za. Our international deliveries are handled by DHL, and more information can be found at https://www.dhl.com/en/express.html. Please be aware that international shipping costs do not include taxes, duties, quarantine charges, storage fees, or any unexpected expenses incurred by customs or handling services at the destination.

Additional Delivery Costs

Recipients or customers are responsible for any added costs associated with delivery, such as taxes and duties. These fees are often levied upon entering the destination country, and payment may be needed before the release and/or delivery of the items. The specifics of these costs vary by country, and as such, we are unable to provide detailed advice on potential charges. We recommend visiting https://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html for more information on international duties and taxes, and http://www.importcalculator.com/ for estimates.

Returns Policy

Return and Exchange Conditions

Items can be returned or exchanged if the size is incorrect, provided they have not been personalized. We cannot accept returns or exchanges of personalized items under any circumstances. Customers are responsible for covering the shipping or courier costs associated with returning goods, as well as any added costs for exchanged items, if applicable. Requests for exchanges or returns must be made within 14 days of receiving the order. Items must be unworn, with all original labels and packaging intact, to qualify for a return or exchange. Exchanges are contingent upon stock availability and passing a product inspection upon return. Additional items will only be dispatched once the original goods are received, and any outstanding amounts have been settled. We encourage customers to review size charts and product details thoroughly before placing an order. In instances where an incorrect item is delivered, we will cover the costs associated with returning and re-delivering the correct item(s). For further assistance, please contact sales@signet-licensing.co.za.