1. What is TUNL and how does it work for international orders?
TUNL is an integrated landed-cost solution that calculates all duties, taxes, and shipping fees upfront at checkout. This means you’ll see the total cost before you pay, no hidden fees or surprise charges. You can choose from multiple shipping options based on your budget and delivery timeline.
2. Can I pay for my order in instalments?
Yes! We’ve partnered with Payflex to offer interest‑free payment plans. At checkout, you can select to split your purchase into 2–6 payments, with no interest or extra fees. Approval is instant, and you receive your order as usual.
3. What is Pargo and how does it save me money?
Pargo is a nationwide pick‑up point network with over 4,000 locations (like supermarkets and retail stores). By selecting a Pargo point as your delivery address, you avoid courier fees and can collect your order at your convenience. You’ll receive tracking updates and your parcel is held safely for five days.
4. Can I personalise my jersey with a name and player number?
Yes, once the official team font is available, we’ll offer printing as an optional add‑on. You can customise jerseys and selected apparel with your name and your favourite player’s number during checkout.
5. How soon after ordering will my item be delivered?
Delivery times vary depending on your location and chosen shipping method. Local orders typically arrive within 3–7 working days, while international shipping options and estimated delivery windows are displayed clearly at checkout.
6. Are there any additional fees for using these services?
No, there are no extra fees from our side for using TUNL, Payflex, or Pargo. You only pay the amounts shown at checkout. Any duties or taxes for international orders are included in the TUNL quote.
7. What if I need help with my order or one of these services?
You can reach our support team via email at hello@sundownsfc.store or through the contact form on our website. We’re here to assist with checkout, shipping, payment plans, or any other queries.