Please read these terms and conditions carefully before using or shopping on this website. By visiting or making a purchase, you agree to be bound by the following terms and conditions.
Delivery and Shipping
1.1 Shipping is available to both local (South African) and international destinations worldwide through a door-to-door courier service. You can track your parcel throughout its journey. The shipping charge is automatically calculated based on item weight, dimensions, destination, and selected delivery method. The delivery charge will be added to your invoice. Delivery costs vary depending on the destination and weight of the items. Please refer to the checkout process for specific delivery costs before finalizing your order. For more information, contact us at sales@signet-licensing.co.za.
1.2 Local deliveries typically take 1-4 working days, excluding personalized items. We offer two courier options: express (1-2 working days) and e-Commerce rate (2-4 working days). Personalizing an item adds up to 5 working days to the delivery timeline. Local shipping is provided by our third-party service provider, ACT Logistics (https://www.act-logistics.co.za/).
1.3 For international deliveries, the approximate delivery time is 5-7 working days, excluding personalized items. Personalizing an item adds up to 5 working days to the delivery timeline. Please note that certain countries may not be available for online check-out due to varying cost structures. If you have a query, please email sales@signet-licensing.co.za. International shipping is provided by our third-party service provider, DHL (https://www.dhl.com/en/express.html). Please be aware that international shipping excludes taxes, duties (if applicable), quarantine charges, storage fees, and any unforeseen expenses incurred by customs or handling services at the destination.
1.4 Additional costs associated with delivery, such as taxes and duties, are the responsibility of the recipient or customer. Duties and charges may be levied upon entering the destination country, and payment may be required before release and/or delivery of the item(s). The nature and extent of these costs are determined by the respective countries and can vary. We cannot provide specific advice on these costs, and any additional duties, clearance, taxes, or charges must be borne by the recipient or customer. We will not accept liability for any such costs. For more information on international duties and taxes, please visit: https://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html. You can also use this link for an estimate: http://www.importcalculator.com/.
Returns Policy
2.1 Items can be returned if the purchased item’s size is incorrect and it has not been personalized. Customers are responsible for the additional shipping/courier costs to return the goods and for any additional costs for the exchanged item, if applicable. Exchanges must be requested within 7 days of receiving the order. Please note that worn items or items with removed labels/swing tags cannot be returned. Exchanges are subject to stock availability, and new items will only be shipped once we receive the original goods and any additional amounts due have been paid. Please review the size chart and product details carefully on the website before placing your order. If we deliver an item that was not ordered, we will cover the costs associated with returning and re-delivering the correct item(s). For further information, please contact sales@signet-licensing.co.za.
Copyright
3.1 All content on this website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of the website owner or its content suppliers and is protected by international copyright laws. The software used on this website is also the property of the website owner or its software suppliers and is protected by international copyright laws.
Website Availability
4.1 This website is provided free of charge, and we do not guarantee uninterrupted or error-free access to the website. We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.
Links to Other Websites
5.1 From time to time, we may provide links to websites owned and controlled by third parties. These links are provided for your convenience, and we have no control over the content or availability of those websites. We do not accept liability for any information or content on third-party websites.
Security
6.1 Internet transmissions are not completely private or secure, and there is a risk that any messages or information sent to us through this website may be intercepted and read by others. Therefore, any transmissions you send are done at your own risk, and we accept no liability in respect of such transmissions.
Accuracy of Information
7.1 We take care to ensure that all information about our products, services, and events on our website is accurate and up to date. However, please note that information, images, specifications, and prices may occasionally be out of date or subject to change. We accept no liability for any inaccurate information and reserve the right to make corrections at any time.
Liability
8.1 Neither Sundowns FC Online Store nor Signet Licensing will be liable for any loss or damage (whether in contract, negligence, or otherwise) unless:
There is a breach of a legal duty of care owed to you by us.
The loss or damage is a reasonably foreseeable result of any such breach.
Any increase in loss or damage results from your breach of these terms and conditions.
8.2 Nothing in these terms and conditions excludes or limits our liability for fraud, death, or personal injury caused by our gross negligence.
Privacy Policy
9.1 The Privacy Policy of the Sundowns FC Official Online Store can be found here. Please review the privacy policy before using the site or submitting any personal information. By using the site, you accept the practices described in the privacy policy. The privacy practices detailed in this policy apply to this website only. If you visit other websites, please review their respective privacy policies.
Variation
10.1 We reserve the right to change these Terms and Conditions at any time. Any changes will be posted on this website and will take effect immediately upon posting. Your continued use of the website after the new Terms and Conditions are posted indicates your acceptance of the changes.
Disclaimer
11.1 Neither Sundowns FC Online Store nor Signet Licensing warrants or represents that the material on this website is accurate, complete, or current, or that the website will be free of defects or viruses.
About Us
12.1 This website is the Sundowns FC Official Online Store, operated and managed by Signet Licensing. If you have any comments, queries, or require further assistance, please contact us:
Email: sales@signet-licensing.co.za
Address: Unit 6, 2 Computer Road, Creation Park, Montague Gardens, 7741